Refund policy

Last updated: 5 September 2026

Our promise

14 days, no questions asked. If your report doesn't land for you for any reason, email us within 14 days of receiving your report and we'll refund you in full.

You don't need to give us a reason. You don't need to fill in a form. Just email support@thecosmicupdate.com with your order number and we'll process the refund.

How and when you get the money back

We will refund your full purchase price using the same payment method you originally used (typically your card or Shop Pay), within 14 days of receiving your refund request — usually much faster.

Technical errors — we'll regenerate

If something went clearly wrong with your report — a corrupted PDF, the wrong birth data interpreted, the download link broken, the report failed to generate — email us. We'll regenerate the report once at our reasonable discretion, and if that doesn't fix it, we'll refund you in full.

One thing we can't do

Astrology is interpretive. We can't guarantee any particular reading will resonate with you, and we can't keep regenerating reports indefinitely on the basis that the content didn't say what you hoped. The 14-day full-refund window is there to cover that possibility — if the report doesn't work for you, just take the refund.

Anti-abuse note

If we see a pattern of repeat refunds across multiple orders from the same customer, we may decline future orders. This is to protect the service for genuine customers — we don't enforce it casually.

Your statutory right of withdrawal

For customers in the European Union and the United Kingdom, your statutory right of withdrawal under EU Directive 2011/83/EU and Dutch Civil Code Art. 6:230o is fully preserved. You have at least 14 days from your order to withdraw, no reason required. Our 14-day no-questions refund matches this right and applies to all customers worldwide.

How to contact us

Email support@thecosmicupdate.com. We aim to respond to refund requests within 1 business day.